TERMS OF SALE
All products on the website are available for worldwide sale.
Your order is only accepted by us once we have taken payment from you.
RETURNS AND EXCHANGES
If you live in the UK or another European country, you have a legal right to cancel your order after you have received and inspected the goods, up to 14 days after reception.
Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements.
Should you decide to return the goods you must notify us of cancellation in writing by email to firstname.lastname@example.org within 7 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.
You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging as possible. We will refund you within 7 working days of receiving the goods, the sums paid by you in relation to them.
For faulty items your return postage will be re-imbursed up to a value of £9.99. This covers weight up to 15kg with Hermes Tracked.
If despite sending a cancellation notice, you do not return the goods within 21 days of your notice of cancellation, you will be deemed to have accepted the goods.
ACCEPTANCE OF RETURNS
Due to Health and Safety reasons we will NOT accept your return for any reason if it is sent back to us dirty or wet.
This does not affect your statutory rights.
Returns Do's and Don'ts
We recommend you return your goods by a secure method, either signed for or tracked as we cannot be held responsible for it being lost or damaged before it arrives to us.
Please include with the goods a written note of your name, address, email address, order number and reason for return. This enables us to identify the transaction and speeds up the process and prevents fraudulent returns.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods that you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us/kept them in your care, and so will not be entitled to any refund/exchange.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used and you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been made specifically to a customers requirements, design or measurements.
Where you return items to us which are not the goods which we dispatched to you (which we can easily check) you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned) and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim backs made through your credit card company.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur.
Notice of cancellation and Returns should be sent to :
Horse and Rider Supplies Returns, 2298 Stratford Road, Hockley Heath, B94 6NY
We reserve the right to amend the return policy without notice.
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing us. Please report any missing items within 48 hours of the parcel being delivered or we will be unable to deal with your claim.
All goods are sent via Hermes Tracked Delivery, please allow 3-4 working days for this service.
You are responsible for all the appropriate import and customs duties.
In order to protect against fraud we are only able to ship items to the billing address of the credit card holder. We do check the address given before shipping.
All contracts formed, sales made and legal disputes arising through the use of this website, shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.
These terms and conditions shall apply to all internet sales made by Horse and Rider Supplies, and by placing an order with Horse and Rider Supplies you are accepting these terms and conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS